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Refund, Exchange, and Shipping Policy

Effective Date: January 1, 2023

1. Refund and Exchange Policy

At A Body Vibe, we are committed to providing high-quality products and excellent customer service. We understand that occasionally issues may arise with your purchase. Please read our refund and exchange policy carefully.

1.1 Refunds and Exchanges

  • We do not offer refunds or exchanges for change of mind or buyer's remorse.

  • Refunds or exchanges will only be processed in the event of damaged or defective products.

1.2 Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 30 days of product delivery to initiate the return or exchange process.

  • To request a return or exchange, please contact our customer service team at christina@abodyvibe.com with the following information:​

    • Description of the issue

    • Clear photos or videos showing the damage or defect

    • Order number

1.3 Successful Returns and Exchanges

  • Upon approval of a return or exchange request for a damaged or defective product, we will provide instructions for the return, exchange, or refund process.

  • Returns must be sent back in their original packaging.

  • Refunds will be processed to the original payment method used for the purchase.

1.4 Unsuccessful Delivery and Partial Credit

  • In the event of an unsuccessful delivery due to incorrect address information provided by the customer or other reasons beyond our control, we will issue a partial credit.

  • The partial credit will be calculated based on the product's value, excluding shipping charges.

  • The customer is responsible for providing accurate shipping information. Please ensure that your shipping address is correct at the time of purchase.

2. Shipping Policy

2.1 Estimated Shipping Time

  • Our estimated shipping time is approximately 8-15 business days for standard delivery. This is only an estimated timeframe, and delivery times could take longer if an item is on back order.

  • Please note that this estimated shipping time does not include weekends or holidays.

  • During holidays, shipping times may extend to 15-25 business days due to increased demand and carrier delays.

2.2 Tracking Information

  • Once your order is shipped, you will receive an email confirmation with tracking information to monitor the progress of your delivery.

  • Please allow 1-2 business days for tracking information to become available after your order has been shipped.

2.3 Shipping Delays

  • While we make every effort to ensure timely deliveries, we cannot be held responsible for delays caused by factors beyond our control, such as weather conditions, customs delays, or carrier issues.

2.4 International Shipping

  • We offer international shipping to select countries. International shipping times may vary and can be longer than the standard estimated shipping time.

By making a purchase on www.abodyvibe.com, you acknowledge and agree to abide by our refund, exchange, and shipping policy.

Contact Us

If you have any questions or concerns about our policy or your order, please contact our customer service team at christina@abodyvibe.com or itsabodyvibe@outlook.com.

We value your business and appreciate your understanding of our policies.

Terms of Service

Effective Date: January 1, 2023

1. Acceptance of Terms

By accessing or using www.abodyvibe.com, you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, please do not use the Website.

2. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically. Your continued use of the Website after any modifications indicate your acceptance of the revised Terms.

3. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which can be found at www.abodyvibe.com/privacy-policy

4. User Accounts

4.1. Registration: To access certain features of the Website, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information up to date.

4.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Notify us immediately of any unauthorized access or use of your account.

5. Use of the Website

5.1. Eligibility: You must be at least 18 years old to use the Website. By using the Website, you confirm that you meet this age requirement.

5.2. Prohibited Activities: You agree not to engage in any of the following activities:

  • Violating any applicable laws or regulations.

  • Posting false, misleading, or harmful information.

  • Attempting to interfere with the Website's functionality or security.

  • Using the Website for any unlawful or unauthorized purpose.

  • Harassing, threatening, or harming others in any way.

  • Uploading or transmitting viruses or malicious code.

6. Intellectual Property

6.1. Ownership: All content, logos, trademarks, and materials on the Website are the property of A Body Vibe and are protected by intellectual property laws. You may not use or reproduce any of these materials without our prior written consent.

6.2. User-Generated Content: By submitting content to the Website (such as reviews or comments), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content on the Website.

7. Termination

We reserve the right to terminate or suspend your access to the Website for any reason, without prior notice.

8. Disclaimers

8.1. Accuracy: We do our best to provide accurate information on the Website, but we do not guarantee its accuracy or completeness.

8.2. Availability: We do not guarantee that the Website will be available at all times or free from disruptions or errors.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Florida.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at christina@abodyvibe.com.

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